Technical Solutions Engineer Customer Support Sydney
4 weeks ago
Arista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional value to our customers.
We pride ourselves on fostering a diverse and inclusive work environment, where employees from various backgrounds and experiences contribute to our success. Our commitment to excellence has earned us numerous prestigious awards, including Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance.
Job DescriptionWe are seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their success and satisfaction with our products and solutions.
Key Responsibilities:
- Respond to customer product inquiries via telephone or written communication.
- Resolve customer concerns related to installation, operation, maintenance, or product application compatibility.
- Develop and maintain strong product knowledge and expertise to effectively respond to customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications, recommending corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Requirements:
- Working knowledge of the networking industry, products, and protocols.
- Minimum of 3+ years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies, including AAA/RADIUS/TACACS, ACL, ARP, BGP, DHCP, Ethernet, EVPN, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST, VARP, VRRP, VLAN, VRF, and VXLAN.
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark is highly desired.
- A strong comfort level with Linux is highly desired.
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/Cloud Environment/Automation is a plus.
Desired Skills:
The ideal candidate possesses strong analytical skills, the ability to triage, and a high aptitude for learning and teaching. Excellent written and verbal communication skills are essential, as is a collaborative approach. Industry certifications are preferred, and prior TAC experience is a plus.
Education:
Minimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related. Australian work rights are required for this role.
-
Sydney, New South Wales, Australia Artista Networks Full timeAbout Arista NetworksArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.Job DescriptionWe...
-
Sydney, New South Wales, Australia Artista Networks Full timeCompany OverviewArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional value to our clients.Job SummaryWe are...
-
Technical Solutions Engineer
3 weeks ago
Sydney, New South Wales, Australia Artista Networks Full timeCompany OverviewArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our commitment to innovation and excellence has earned us numerous prestigious awards, including Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance.Job...
-
Sydney, New South Wales, Australia Artista Networks Full timeA career at Arista Networks offers a unique opportunity to drive innovation in data-driven, client-to-cloud networking.As a Technical Solutions Engineer (TSE) for Arista Networks in Sydney, you will be part of a dynamic team that thrives on solving complex problems and nurturing customer success. We value the diversity of thought and perspectives that each...
-
Technical Solutions Engineer
3 weeks ago
Sydney, New South Wales, Australia Artista Networks Full timepbAbout the Role/b/ppArista Networks is seeking a skilled Technical Solutions Engineer to join our team in Sydney, Australia. As a Technical Solutions Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their success with our products and solutions./ppbKey Responsibilities/b/pulliRespond to customer product...
-
Technical Solutions Engineer
1 week ago
Sydney, New South Wales, Australia Artista Networks Full timeAbout the RoleArista Networks is seeking a skilled Technical Solutions Engineer to join our team in Sydney, Australia. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, ensuring their success with our products and solutions.Key Responsibilities:Respond to customer product inquiries via...
-
Technical Solutions Engineer
2 weeks ago
Sydney, New South Wales, Australia Artista Networks Full timeJob DescriptionAt Arista Networks, we are seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-notch support to our customers, ensuring their success with our products and solutions.Key Responsibilities:Respond to customer inquiries via phone or email, providing...
-
Sydney, New South Wales, Australia Artista Networks Full timeArista Networks is a leading company in data-driven, client-to-cloud networking for large data center, campus, and routing environments. Our team is passionate about innovation and uses the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge.We value diversity and...
-
Technical Solutions Engineer
3 weeks ago
Sydney, New South Wales, Australia Arista Networks Full timeJob SummaryWe are seeking a highly skilled Technical Solutions Engineer to join our team at Arista Networks. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive customer success.Key ResponsibilitiesRespond...
-
Technical Solutions Engineer
3 weeks ago
Sydney, New South Wales, Australia Arista Networks Full timeJob DescriptionAt Arista Networks, we're seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-notch technical support to our customers, troubleshooting complex issues, and collaborating with our engineering and product management teams to drive customer...
-
Technical Solutions Engineer
4 weeks ago
Sydney, New South Wales, Australia Cdc Data Centres Full timeAbout UsCDC Data Centres is a leading operator of sovereign, secure, world-class data centre facilities in Australia and New Zealand.Job SummaryWe are seeking a Technical Solutions Engineer to provide thought leadership, planning, management, and technical design development for our customers' data centre needs.Key ResponsibilitiesWork with internal teams to...
-
Technical Solutions Engineer
2 weeks ago
Sydney, New South Wales, Australia Cdc Data Centres Full timeAbout us: CDC Data Centres is a leading provider of secure, world-class data centre facilities in Australia and New Zealand. Established in 2007, we have a strong track record of delivering innovative solutions to our customers. Our team is passionate about creating an inclusive workplace that promotes diversity and values individual experiences. We believe...
-
Solutions Engineer, Sydney
4 weeks ago
Sydney, New South Wales, Australia Notion Full timeAbout Notion:We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. At Notion, we want to change this with focus, design, and craft.We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and...
-
Solutions Engineer, Sydney
2 months ago
Sydney, New South Wales, Australia Notion Full timeAbout Notion:We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. At Notion, we want to change this with focus, design, and craft.We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and...
-
Solutions Engineer, Sydney
2 weeks ago
Sydney, New South Wales, Australia Notion Full timeAbout Notion:We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. At Notion, we want to change this with focus, design, and craft.We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and...
-
Technical Solutions Expert
5 days ago
Sydney, New South Wales, Australia Hewlett Packard Full timeJob Description:Hewlett Packard Enterprise is seeking a highly skilled Technical Solutions Expert to join our team in Sydney. As a key member of our Customer Solution Center, you will be responsible for providing exceptional technical support and solutions to our customers.Key Responsibilities:Resolve technical issues and provide proactive notification...
-
Technical Solutions Engineer
3 weeks ago
Sydney, New South Wales, Australia Arista Networks Full timeJob Title: Technical Solutions EngineerAbout the Role:We are seeking a highly skilled Technical Solutions Engineer to join our team at Arista Networks. As a Technical Solutions Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their success with our products and solutions.Key Responsibilities:* Respond to...
-
Technical Solutions Engineer
3 weeks ago
Sydney, New South Wales, Australia Arista Networks Full timeJob Title: Technical Solutions EngineerAbout the Role:Arista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, troubleshooting complex issues, and collaborating with our engineering teams to drive customer...
-
Technical Solutions Engineer
4 weeks ago
Sydney, New South Wales, Australia Arista Networks Full timeJob DescriptionArista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their success with our products and solutions.Key Responsibilities:Respond to customer product inquiries via telephone or in...
-
Technical Solutions Engineer
1 month ago
Sydney, New South Wales, Australia Arista Networks Full timeJob DescriptionArista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their success with our products and solutions.Key Responsibilities:Respond to customer product inquiries via telephone or in...
