Technical Solutions Engineer Customer Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Artista Networks Full time

Company Overview

Arista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional value to our clients.

Job Summary

We are seeking a highly skilled Technical Solutions Engineer to join our Customer Support team in Sydney, Australia. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive customer success.

Key Responsibilities

  • Respond to customer product inquiries via telephone or written communication.
  • Resolve customer concerns related to product installation, operation, maintenance, or compatibility.
  • Develop and maintain in-depth knowledge of our products and technologies.
  • Collaborate with software and hardware engineering teams to diagnose and resolve complex issues.
  • Document customer communication and technical issues to support product quality programs and development.

Requirements

  • Minimum 3+ years of experience in network support, technical sales, or a related field.
  • Strong knowledge of networking protocols, technologies, and industry standards.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks.
  • Strong comfort level with Linux and experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark.

Preferred Qualifications

  • Industry certifications, such as CCNA or CCNP.
  • Experience with programming/scripting languages, such as C++, Java, Python, or Perl.
  • Familiarity with cloud environments and automation tools.

What We Offer

  • Opportunity to work with a leading provider of data-driven networking solutions.
  • Collaborative and dynamic work environment.
  • Flexible working arrangements and hybrid work model.
  • Professional development opportunities and training programs.
  • Competitive salary and benefits package.

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