Senior Event Coordinator
2 weeks ago
The Senior Event Planning Manager will assist in the supervision of the Event Planning Department to ensure that all corporate and special events are delivered by the team in an exciting, personalized manner with five-star service. The Event Planning Manager will assist in achieving all financial and service objectives of the department.
Main Responsibilities:- Customer Service: To proactively handle all customer enquiries with a professional manner and demonstrate a high standard of customer service for all clients.
- Business Development: To develop future and repeat business, contributing to the profitability of the hotel through the preparation of quotations and creating suitable corporate and special event packages.
- Event Planning: Plan events across key market segments, including catering, charity, corporate events, socials, and weddings.
- Revenue Growth: Aim to exceed all revenue and profitability objectives of the department.
- Marketing and Promotion: Independently manage promotional and advertising activities, such as developing sales brochures and relevant packages, maintaining a calendar of expos and marketing events to attend and participate in per year, and project managing spotlight activities to promote weddings and events.
- New Business Opportunities: Work with the Director of Event Sales and Planning to generate new business opportunities in the corporate and special event market.
- Performance Metrics: Meet monthly targets set, including KPIs and booking to conversion ratio for both weddings and MICE business.
- Client Relationships: Work closely and in conjunction with clients and the Operations Team to ensure that all aspects of events are effectively coordinated and serve both the client's and hotel's needs.
- Event Execution: Responsible for arranging and running client meetings, menu tasting sessions, and planning appointments, as necessary.
- Guest Satisfaction:
- Ensure guest comments are acknowledged and corrective actions taken to meet guest satisfaction scores.
- Site Inspections: Assist with site inspections and hosted dinners during the working week and also on weekends when required.
- Event Setup: Meet and greet clients prior to events, and oversee event set-ups prior to commencement of functions.
- A minimum of 4 years' industry experience.
- Possession of a passion for working in different sectors, including MICE, business socials, corporate, and weddings.
- Experience within the hospitality/hotel/events or catering industry is essential, and experience in corporate or large-scale event sales in a client-facing role would be highly regarded.
- Knowledge of the social market, vendors, and trends within Australia.
- The ability to demonstrate solid sales experience with a record of achieving targets, managing projects, and promotional activities.
- Experience in using computers and Microsoft Office (Word, Excel, Outlook).
- Knowledge of Opera software and billing.
- Flexible to work rotating roster to include evenings and weekends to manage relevant events, with time in lieu program.
- Strong attention to detail.
- Australian working rights.
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