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Customer Experience and Business Innovation Leader
1 month ago
We are seeking a seasoned Customer Experience and Business Innovation Leader to join our team at Allianz Australia Services Pty Ltd in Adelaide or Brisbane.
As a key member of our organization, you will be responsible for enhancing customer satisfaction and promoting a customer-obsessed culture within our Customer Experience Centre. You will innovate and design solutions that boost customer engagement, ensuring their needs and expectations are prioritized.
The ideal candidate will have 5-7 years of experience in a Customer Experience Centre or similar environment, representing customer-centric outcomes. You will skilfully interpret complex information, extracting insights to guide thoughtful decision-making. A tertiary qualification in a relevant discipline and industry accreditations would be an advantage.
In this role, you will foster communication between customer service teams and business units, ensuring cohesive efforts towards improving customer experiences and outcomes. You will also be an advocate of digital transformation efforts within the Customer Experience Centre, supporting seamless integration and adoption.
We offer a competitive salary range of AU$120,000 - AU$150,000 per annum, plus benefits such as inclusive culture, flexible work-life balance, career development opportunities, financial and well-being perks, and more.
About our company: We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.
