AI/ML Expert in Customer Support Experience

5 days ago


Brisbane, Queensland, Australia Canva Full time
About Canva
CANVA is a leading platform for graphic design, enabling users to create professional-looking visuals without extensive design experience. Our mission is to empower creativity and self-expression.
Our user base is growing rapidly, with over 100 million active users worldwide. As we scale, we need innovative solutions to ensure seamless user experiences across our platform.

Job Description
We are seeking an AI/ML expert to join our team, working on developing and implementing cutting-edge natural language understanding systems that integrate seamlessly into our product. Your primary focus will be on improving the customer support experience through data-driven insights and personalized interactions.
This role requires strong expertise in machine learning, software engineering, and product development. You will collaborate closely with cross-functional teams to design, build, and deploy ML models that drive business outcomes and enhance user satisfaction.

Key Responsibilities
- Develop and implement AI-powered chatbots and conversational interfaces to improve customer support
- Collaborate with leadership to develop a comprehensive AI/ML strategy for customer support
- Design and build machine learning models using industry-level high-scale natural language systems
- Work closely with MLEs to tap into existing ML capabilities and leverage cross-organisation problems and solutions
- Partner with product and engineering teams to deliver identified opportunities in UV

Requirements
- More than 5 years of industry experience in machine learning/software engineering roles with a Product/SaaS company
- Strong expertise in Python programming language and its application in machine learning
- Familiarity with industry-level high-scale Natural Language Systems (NLS) and their integration into production environments
- Experience building and deploying machine learning models, including a strong understanding of end-to-end ML pipelines and components
- Strong collaboration and communication skills, with ability to work effectively in a remote-friendly environment

What We Offer
- Competitive salary: AU$120,000 - AU$180,000 per annum depending on experience
- Equity packages to align your success with ours
- Inclusive parental leave policy and annual Vibe & Thrive allowance for wellbeing and social connection
- Flexible leave options and opportunity to work from anywhere in Australia or New Zealand
- Collaborative and dynamic work environment with diverse and inclusive team members
  • Chief AI/ML Expert

    4 days ago


    Brisbane, Queensland, Australia Talenza Full time

    Talenza has been engaged by a leading financial services client to find a Senior Data Scientist.Job DescriptionThe successful candidate will have domain-specific knowledge relating to Artificial Intelligence (AI), Machine Learning (ML), Python, and statistical modeling.Key Responsibilities:Proficient in AI/ML with experience in deploying web applications and...


  • Brisbane, Queensland, Australia Michael Page Full time

    Unlock Your Potential in AI/MLWe are seeking a skilled AI/ML Software Engineer to join our team at Michael Page, where you will have the opportunity to work on cutting-edge projects that improve people's health.About the RoleYou will be responsible for designing and implementing innovative ML/AI solutions in a .Net, Azure & Python environment.Collaborate...


  • Brisbane, Queensland, Australia Michael Page Full time

    About Our ClientOur client is a leading player in the wellness industry, with a workforce of over 5,000 employees worldwide. They are known for their innovative approach to business, and their products are enjoyed nationally for their quality and health benefits.Job DescriptionCollaborate with developers, product designers, and business analysts to design...


  • Brisbane, Queensland, Australia XPT Software Australia Pty Ltd Full time

    Key ResponsibilitiesDesign and Develop Advanced AI ModelsAt XPT Software Australia Pty Ltd, we are seeking an expert in AI model design and development to join our team. As a Senior Generative AI Engineer, you will be responsible for designing and developing advanced AI models using state-of-the-art techniques such as GPT, VAEs, and GANS. You will work...

  • AI Model Architect

    2 days ago


    Brisbane, Queensland, Australia Infosys Limited Full time

    Experience the thrill of shaping the future with Infosys, a global leader in next-generation digital services and consulting. We're on a mission to empower clients worldwide to navigate their digital transformation.Salary: AUD 108,571-119,893 (Annual Gross)About the RoleWe're seeking a highly skilled Senior Consultant (Generative AI Engineer) to join our...

  • Chief Data Scientist

    3 weeks ago


    Brisbane, Queensland, Australia Michael Page Full time

    Michael Page is seeking an expert in AI/ML to join their team. As a leading player in the wellness industry, they aim to improve people's health through innovative solutions.ResponsibilitiesDesign and implement AI/ML technologies in a .Net, Azure & Python environment.Collaborate with developers, product designers, and business analysts to create elegant,...

  • Data Scientist

    7 days ago


    Brisbane, Queensland, Australia Ray White and Loan Market Full time

    About UsRay White and Loan Market is the largest aggregator across Australia and New Zealand, supporting a community of over brokers and advisers.Proudly family-owned and led, we support businesses operating under their own brand or the Loan Market brand, and partner with over 70 banks and lenders. Our rapid growth has reached a $ billion loan book and...


  • Brisbane, Queensland, Australia Avanade Full time

    Job DescriptionJob Title: Data and AI Solutions ExpertJob Summary:As a Data and AI Solutions Expert at Avanade, you will be responsible for leading organizations in their digital transformation journey by leveraging Microsoft Azure Data & AI services. You will work closely with clients to translate their business strategy into solutions and services that...


  • Brisbane, Queensland, Australia Avanade Full time

    Job DescriptionAs a Data and AI Solutions Expert at Avanade, you will play a key role in helping our clients make the most of their investment in Microsoft and push the boundaries of digital innovation. You will leverage a client-centric approach to translate business strategy into solutions and services that lead to successful business outcomes.Key...


  • Brisbane, Queensland, Australia Royal Flying Doctor Service Full time

    Job Title: Software EngineerJob Description:We are seeking a highly skilled software engineer with expertise in artificial intelligence and machine learning to join our team. The successful candidate will be responsible for designing, developing, and maintaining software applications that utilize AI and ML technologies.Key Responsibilities:Design and develop...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleAs we embark on our AI transformation journey, Suncorp Group seeks an experienced AI Change and Capability Manager to lead our teams in adopting and excelling with AI tools and methodologies. This role within the CTO & AI function is pivotal in understanding our AI capability, driving organisational change, and facilitating learning initiatives...

  • Senior AI Developer

    5 days ago


    Brisbane, Queensland, Australia Humanised Group Full time

    Humanised Group">We are seeking a skilled Machine Learning Engineer to join our team in Brisbane.This role is focused on designing, developing, and deploying cutting-edge machine learning models to power real-world applications.Key Responsibilities:Sourcing and preparing data for machine learning model development.Developing and deploying scalable machine...


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Role OverviewWe are seeking an experienced Machine Learning Scientist to join our team at Flight Centre Travel Group. As a key member of our data science team, you will be responsible for developing and deploying cutting-edge machine learning models to drive strategic decisions and technological advancements.About UsFlying with the world's biggest names in...


  • Brisbane, Queensland, Australia SAP Full time

    Enhance Your Career with SAPSAP is seeking a highly skilled Senior Consultant to join our Analytics & Insight Services team.About the RoleThis is an excellent opportunity to work on digital transformation and cloud transition projects using SAP's latest solutions offered as part of the SAP Business Technology Platform (SAP Analytics Cloud, SAP Data Warehouse...


  • Brisbane, Queensland, Australia Squiz Full time

    The Squiz product team is shaping a cloud-based Digital Experience Platform (DXP) with core capabilities in Content Management, Optimisation tools, and Platform services.We're seeking a seasoned Software Engineering Team Lead to join our product engineering team, focusing on enhancing the Artificial Intelligence (AI) capability across the entire DXP. This...


  • Brisbane, Queensland, Australia Avanade Full time

    About the RoleAvanade is looking for an experienced Data and AI Presales Solutions Expert to join our team. As a key member of our Data & Applied Intelligence (AI) Solution Area, you will play a critical role in translating client business strategies into solutions and services that drive successful outcomes. You will leverage a client-centric approach to...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking an experienced AI Transformation Lead to join our team at Suncorp Group. As a key member of our CTO & AI function, you will play a critical role in driving organisational change and facilitating learning initiatives and programs.Key ResponsibilitiesConduct organisational assessments to pinpoint change and capability needs for...

  • AI Visionary

    6 days ago


    Brisbane, Queensland, Australia Crossover Full time

    Unlock the Future of B2B Software with AI-Driven InnovationsWe're on a mission to revolutionize the software landscape with cutting-edge AI solutions that were once considered sci-fi. Imagine a chatbot capable of tutoring any subject at university level or an AI plugin that amplifies customer support agents into heroes. That's where we're heading, and we...


  • Brisbane, Queensland, Australia Spinal Life Corporate Full time

    Job Summary:We are seeking a talented Software Engineer to join our team. As a key member of our software development team, you will be responsible for designing, developing, and testing software applications that utilize artificial intelligence and machine learning. Your expertise in these areas will enable our team to create innovative and effective...

  • Frontend Engineer

    1 month ago


    Brisbane, Queensland, Australia Canva Full time

    Role OverviewAs a Frontend Engineer on Canva's Generative AI Platform Group, you will play a key role in delivering capabilities that empower transformational ML and AI initiatives. You will work closely with a cross-functional team of engineers, designers, and product managers to design and implement frontend components of internal tools used across...