AI/ML Expert in Customer Support Experience
5 days ago
CANVA is a leading platform for graphic design, enabling users to create professional-looking visuals without extensive design experience. Our mission is to empower creativity and self-expression.
Our user base is growing rapidly, with over 100 million active users worldwide. As we scale, we need innovative solutions to ensure seamless user experiences across our platform.
Job Description
We are seeking an AI/ML expert to join our team, working on developing and implementing cutting-edge natural language understanding systems that integrate seamlessly into our product. Your primary focus will be on improving the customer support experience through data-driven insights and personalized interactions.
This role requires strong expertise in machine learning, software engineering, and product development. You will collaborate closely with cross-functional teams to design, build, and deploy ML models that drive business outcomes and enhance user satisfaction.
Key Responsibilities
- Develop and implement AI-powered chatbots and conversational interfaces to improve customer support
- Collaborate with leadership to develop a comprehensive AI/ML strategy for customer support
- Design and build machine learning models using industry-level high-scale natural language systems
- Work closely with MLEs to tap into existing ML capabilities and leverage cross-organisation problems and solutions
- Partner with product and engineering teams to deliver identified opportunities in UV
Requirements
- More than 5 years of industry experience in machine learning/software engineering roles with a Product/SaaS company
- Strong expertise in Python programming language and its application in machine learning
- Familiarity with industry-level high-scale Natural Language Systems (NLS) and their integration into production environments
- Experience building and deploying machine learning models, including a strong understanding of end-to-end ML pipelines and components
- Strong collaboration and communication skills, with ability to work effectively in a remote-friendly environment
What We Offer
- Competitive salary: AU$120,000 - AU$180,000 per annum depending on experience
- Equity packages to align your success with ours
- Inclusive parental leave policy and annual Vibe & Thrive allowance for wellbeing and social connection
- Flexible leave options and opportunity to work from anywhere in Australia or New Zealand
- Collaborative and dynamic work environment with diverse and inclusive team members
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