IT Support Specialist

5 days ago


Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Part time

Milestone IT is currently working with a leading organization to fill an exciting part-time opportunity for an experienced IT Helpdesk Support

This role involves providing Level 1 support to users both on and off-site as part of a small team of IT specialists.

Key Responsibilities include:

  • Providing IT support over the phone
  • Logging tickets and providing first-level support
  • Performing hands-on hardware and software support
  • Installing, moving, adding, and changing equipment and software
  • Maintenance of Client's Network
  • Proactive and reactive troubleshooting to identify potential problems

Required Skills and Qualifications:

  • Detailed knowledge of Ticketing System
  • Detailed knowledge of Windows 10 Operating Systems
  • Detailed knowledge of Microsoft Office Suite
  • Detailed knowledge of Active Directory
  • Friendly, welcoming professional with good telephone manners
  • Well-presented, hardworking, and enjoys working in a team
  • Great written and verbal communication skills
  • Ability to work independently and productively within a small team environment

This is a fantastic opportunity for someone looking for a challenging and exciting role.



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