Key Customer Content Optimiser

1 week ago


Sydney, New South Wales, Australia beBeeAdoption Full time $150,000 - $171,000
About the Role

We are seeking a seasoned Optimisation Manager to lead our experimentation efforts across key customer content and surfaces. This includes the Asana Academy, Help Center, and Community forum.

The successful candidate will partner cross-functionally to identify opportunities from onboarding to renewal, driving adoption and retention through data-driven decisions and a deep understanding of customer needs.

The role involves developing optimisation strategies for owned digital content, creating quarterly experimentation roadmaps, and collaborating with cross-functional teams to identify opportunities in the Customer Journey.

  • Experience in Growth Marketing or Performance Marketing with 4+ years, ideally with some experience in adoption and/or customer retention
  • Expertise in A/B testing and statistical analysis
  • A strong data-driven mindset and familiarity with user-tracking and qualitative data
  • Knowledge of UX principles and web design best practices

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