IT Support Specialist

4 days ago

City of Latrobe, Australia beBeeCareer Full time $50,000 - $85,000
Job Title: IT Support Specialist

We are seeking an experienced Support Engineer to join our team, responsible for handling escalated technical issues and providing expert-level support across Microsoft 365, Cisco networks, and virtualisation platforms.

Main Responsibilities:
  • Resolve complex technical problems related to M365, Active Directory, networking, and endpoint management.
  • Implement and maintain user devices, manage system access, and ensure seamless day-to-day IT operations.
  • Evaluate and escalate advanced technical issues to senior engineers for further analysis and resolution.
Key Requirements:
  • At least 3 years of experience in a Managed Service Provider (MSP) environment.
  • Proven track record of troubleshooting Cisco Networks, including LAN/WAN and VoIP configurations.
  • In-depth knowledge of Microsoft 365 and Azure, with a focus on root cause analysis and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • A valid driver's license and reliable transportation.
Preferred Qualifications:
  • Azure and Microsoft certifications, demonstrating expertise in cloud-based technologies.
  • Familiarity with Citrix environments and 3CX systems, with the ability to adapt to new technologies and tools.

This is an exciting opportunity for an experienced IT professional to take their career to the next level and contribute to our organisation's growth and success.

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