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IT Support Specialist

3 weeks ago

City Of Kwinana, Australia beBeeSupport Full time $90,500 - $112,600

Job Title:

We are seeking a proactive and detail-oriented IT Support Specialist to join our team.

Job Summary:

As an IT Support Specialist, you will be responsible for providing front-line technical support to staff through various Helpdesk channels, including phone, email, and in-person assistance.

Key Responsibilities:

  • Provide timely and effective technical support to staff members
  • Identify and escalate appropriate incidents to senior team members or management
  • Work on hardware or software rollouts assigned by senior team members or management
  • Maintain inventory of all IT Assets
  • Document frequently used applications or functions and processes for a public knowledgebase

Requirements:

  • Knowledge of desktop computing hardware
  • Knowledge of Windows desktop operating systems
  • Knowledge of Windows Domain and Active Directory user maintenance
  • Knowledge of Help Desk Systems
  • Knowledge of common business applications (Office, Adobe, SharePoint)
  • BASIC Knowledge of Cloud platforms and applications (Office365, Azure, AWS)

Benefits:

  • Opportunity to work in a dynamic and supportive environment
  • Chance to develop skills and expertise in IT support
  • Competitive salary and benefits package