Operations Director

3 weeks ago

Parramatta, New South Wales, Australia Healthcare Professionals Group Full time
Job Title: General Manager of Operations

HPG is seeking a highly skilled and experienced General Manager of Operations to lead our in-home aged care services. As a key member of our team, you will be responsible for providing strategic leadership and direction to ensure the effective and compassionate management of our services.

Key Responsibilities:
  • Operations Management: Supervise the daily operations of in-home aged care services, develop and implement operational policies, procedures, and protocols to enhance client satisfaction while complying with government guidelines.
  • Staff Leadership and Development: Recruit, train, and mentor staff members to cultivate a skilled and motivated workforce, promote a positive workplace culture that encourages teamwork, professional growth, and employee satisfaction.
  • Regulatory Compliance: Stay informed about aged care regulations and accreditation standards to ensure full compliance, lead preparations for audits and assessments.
  • Quality Assurance: Monitor and assess the quality of care and services provided, implementing continuous improvement strategies, collect and analyse data to identify areas for enhancement and best practices.
  • Financial Management: Collaborate with the executive team to develop and manage the budget, ensuring effective resource allocation for financial sustainability, manage costs while upholding the quality of care and services.
  • Client and Carer Communication: Foster open and transparent communication channels with clients and their families, address concerns, feedback, and inquiries with compassion and in a timely manner.
Requirements:
  • Degree in Healthcare Administration, Business Management, or a related field.
  • Demonstrated leadership experience in managing aged care facilities or healthcare organizations.
  • In-depth knowledge of aged care regulations, compliance, and accreditation standards.
  • Strong interpersonal, communication, and conflict resolution skills.
  • An empathetic and compassionate approach to resident care and staff management.
  • Solid financial acumen and experience in budget management.
What We Offer:
  • Competitive salary and benefits package.
  • A collaborative and supportive work environment.

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