Operations Director

4 weeks ago

Parramatta, New South Wales, Australia Parramatta Leagues - Home of the Eels Full time
About Us

Parramatta Leagues Club, home of the Eels, is a leading hospitality provider in Western Sydney. We're passionate about delivering exceptional experiences for our members and community.

About the Role

We're seeking an experienced Operations Manager to oversee the smooth operation of our departments, including Duty Managers, Supervisors, and operational staff. As a key advisor to our General Manager, you'll play a crucial role in supporting the Club's strategic objectives.

Key Responsibilities
  • Act as a key advisor to the General Manager, providing strategic guidance and support.
  • Lead and mentor staff, identifying training and development needs to enhance their skills and performance.
  • Identify opportunities for business improvements, implementing innovative ideas to enhance member experience and operational efficiency.
  • Develop and maintain positive relationships with members, managing patron and member complaints in a timely and effective manner.
  • Enforce all relevant legislation, including AML/CTF, Self-Exclusion, and member welfare checks.
  • Oversee external contractors, security, maintenance of facilities, and WHS standards to ensure staff and patron safety.
  • Update roster templates based on operational needs, ensuring efficient operations during trade and excellent customer service.
  • Ensure staff and patrons adhere to all relevant policies, procedures, and legislation.
About You
  • Experience in a similar operational leadership position in the hospitality industry.
  • Passionate about delivering exceptional customer experiences and committed to mentoring and developing team members.
  • Strong business acumen, strategic planning, and financial reporting skills.
  • Extensive knowledge of operations across all departments, including gaming and food and beverage services, and relevant legislation.
  • Knowledge and application of security systems and Club Emergency procedures.
  • Knowledge and understanding of POS, Clubs House Systems, and other relevant technologies.
  • RSA, RCG, Advanced RCG, Licensee, and Advanced Licensee competencies.
  • First Aid Certificate and WWCC (or willing to obtain).
  • Diploma/Bachelor's degree in a management-related discipline (desirable).

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