Mandarin Customer Liaison Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000
Customer Service Representative

We are seeking a dedicated and compassionate individual to serve as the primary point of contact for Mandarin-speaking families.

Job Description:
  • Provide exceptional support and guidance to families throughout their journey with us.
  • Serve as the main liaison between internal teams and families, ensuring seamless communication and service delivery.
Key Responsibilities:
  1. Manage and resolve customer issues and concerns efficiently and discreetly.
  2. Maintain accurate records of all customer interactions.
  3. Collaborate with colleagues to achieve high-quality service standards.

Required Skills and Qualifications:

  • Fluency in written and spoken Mandarin.
  • Previous experience in customer service or call centre environments.
  • Excellent communication and interpersonal skills, with a patient and empathetic approach.
  • Strong problem-solving abilities and proactive mindset.
  • High level of organisation and attention to detail.

This is an opportunity to use your language skills to make a positive impact on people's lives. You will be part of a compassionate team contributing to essential community services.

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