Business Customer Liaison

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Customer Success Specialist

We are seeking a highly skilled Customer Success Specialist to join our team.

Key Responsibilities:

  • Act as the primary point of contact for technical requests between Product Development and Customer Service.
  • Serve as a liaison between Customer Service, Logistics, and the Warehouse, ensuring seamless operations.
  • Prioritize orders for both Customer Service and Marketing to meet business needs.
  • Manage payment disputes, ensuring they are resolved and customer satisfaction is achieved.
  • Organize and lead weekly Customer Service meetings.

Requirements:

  • 2-3 years of experience in a similar role, demonstrating proficiency in customer success management.
  • Excellent communication and interpersonal skills in English.
  • Strong technical understanding with a solution-oriented mindset.
  • Proficient in complaint management and conflict resolution.

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