Customer Liaison Specialist
2 days ago
We are seeking a skilled Customer Liaison Specialist to join our dynamic team.
Key Responsibilities:- Understand client needs and preferences regarding financial products and services.
- Ask insightful questions and provide solutions via phone, with opportunities to handle live chat as the role progresses.
- Identify and escalate issues to supervisors and support teams, suggesting improvements to best practice guides.
- Experience in a contact centre environment, managing high-volume phone communication.
- Critical thinking skills to resolve complex client issues and advise on our products and services.
- Excellent customer service skills, empathetic and timely problem resolution.
- Ability to work effectively in a fast-paced environment while meeting targets.
- Strong communication skills with high accuracy and typing proficiency.
We are a global financial services group operating in multiple markets with a long history of success. We value diversity, equity, and inclusion in the workplace and encourage applicants from all backgrounds.
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