Career Opportunities: Employment Specialist
2 days ago
Job Opportunity:
The Fair Entitlements Guarantee (FEG) is a safety net scheme of last resort that provides financial assistance to eligible employees for unpaid employment entitlements when they have lost their job due to the liquidation or bankruptcy of their employer.
- This team performs a variety of functions, including managing a Hotline and mailbox to handle enquiries, undertaking the initial stages of assessing FEG claims, and liaising with company administrators to seek necessary information to finalise claims.
- Responsibilities include overseeing the conduct of initial eligibility checks on FEG claims, promoting a positive and inclusive workplace culture, developing a good working knowledge of the FEG scheme and relevant legislation and procedures, and contributing to the leadership of the team.
About the Role:
As a leader in this program management setting, you will have the opportunity to develop your leadership and management skills. You will be responsible for managing a small call centre, overseeing the conduct of initial eligibility checks on FEG claims, promoting a positive and inclusive workplace culture, developing a good working knowledge of the FEG scheme and relevant legislation and procedures, and contributing to the leadership of the team.
Key Responsibilities:
Manage a small call centre
Oversee initial eligibility checks on FEG claims
Promote a positive and inclusive workplace culture
Develop a good working knowledge of the FEG scheme and relevant legislation and procedures
Contribute to the leadership of the team
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