Technical Support Specialist
7 days ago
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our service team, you will be responsible for providing technical support to our customers.
This includes:
- Diagnosing errors or technical problems and determining proper solutions.
- Delivering exceptional customer service that meets our high standards.
- Performing equipment upgrades, modifications, and maintenance tasks at customer sites.
- Installation and removal of gaming equipment.
- Investigating and resolving complex system faults and performing repair work as required.
You will also be responsible for:
- Routine Preventive Maintenance.
- Reporting Requirements:
- Ensuring we capture all activities as per our requirements.
- Responsible for ensuring all parts are recorded and returned within our SLAs.
- Delivering and reporting to requests from other departments within the company.
We require a strong understanding of and compliance with our Company policies, procedures, and regulations including health, safety, and welfare of all employees, visitors, and contractors.
Required Skills and Qualifications:- Excellent communication and problem-solving skills.
- Able to manage day-to-day activities, including scheduling tasks, PM, and break-fix calls.
- Strong technical knowledge of gaming equipment and systems.
- Ability to work independently and as part of a team.
- High level of organizational and time management skills.
We offer a range of benefits including competitive salary, comprehensive training programs, and opportunities for career advancement.
Job Type: Full-time
Location: Remote
Work Hours: Flexible
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