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Technical Support Specialist
3 weeks ago
The role of the Technical Support Specialist is vital in ensuring that customers receive prompt and efficient technical support. This position involves working closely with service teams and the Service Manager to provide top-notch customer service.
Key Responsibilities:- Customer & Technical Service: Providing expert technical support to customers, diagnosing complex errors or technical problems and resolving them efficiently.
- Running day-to-day activities, including scheduling tasks, PM, and break-fix calls.
- Performing equipment upgrades, modifications, and game changes to gaming equipment at customer sites.
- Installation and removal of all gaming equipment.
- Investigating and resolving complex system faults and performing repair work as required.
- Routine Preventive Maintenance: Performing routine maintenance tasks to ensure equipment is in good working condition.
- Exceptional problem-solving and fault diagnostic skills.
- Proven interpersonal skills and ability to work unsupervised.
- Demonstrate strong technical competencies.
- Have strong interpersonal and communication skills.
- Demonstrate proficient computer skills.
- Strong Customer Focus.
- Ability to obtain and hold all relevant licenses.
This role offers a unique opportunity to be part of a world-leading gaming content and technology provider. You will have the chance to deliver exceptional performance and bring joy to the lives of millions who love to play our casino and mobile games.
