Digital Transformation Leader

9 hours ago


Melbourne, Victoria, Australia Bebeedigital Full time

Job Overview
As a Digital Transformation Leader, you will be responsible for leading the customer experience strategy across all end-to-end digital customer journeys and touchpoints. Your goal will be to create seamless interactions that define a leading digital travel retailer in the Asia Pacific region.
Main Responsibilities
Create a Retailing of the Future Strategy, transforming into a next-generation travel retailer with customized offers for each customer.
Lead digital transformation initiatives across customer experience, payments, and technology modernization while driving operational excellence.
Drive digital self-service capabilities across all touchpoints, reducing operational costs while empowering customers to manage their journey seamlessly.
Develop and execute a payments strategy including fraud prevention and revenue protection initiatives.
Oversee technology modernization including platform migrations, cloud transformation, and adoption of emerging technologies such as AI, ML, conversational AI.
Key Requirements
10+ years of senior leadership experience in digital/e-commerce transformation.
A proven track record of leading large-scale digital transformation programs with significant team management experience.
Demonstrated experience in retail personalization and customer data platforms at scale.
Success in implementing AI/ML-driven personalization in consumer businesses.
Experience in aviation, travel, or consumer-facing digital businesses is preferred.
We are looking for a strong leader who can drive innovation and growth in our digital business.



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