Front Office Leader

1 week ago

Perth, Western Australia beBeeCustomer Full time $105,000 - $145,000

Job Overview

We are seeking a highly motivated and organized Front Office Leader to join our team. As a key member of the front office department, you will play a vital role in ensuring exceptional guest experiences.

Key Responsibilities:

  • Lead and manage all aspects of the front office operations, ensuring seamless execution of service standards with a focus on friendly and engaging service.
  • Handle guest concerns promptly, tracking and escalating issues to ensure memorable moments for our guests.
  • Assume responsibility for day-to-day hotel operations across all departments in the absence of senior management.
  • Drive loyalty sign-ups in line with regional targets and associated initiatives.
  • Provide guidance, support training, and lead the Front Office team to achieve high performance standards.
  • Assist with check-in and check-out procedures, adhering to established protocols.
  • Work flexible hours based on hotel demands and operational requirements.
  • Implement and support revenue management strategies and best practices.

Requirements:

  • Excellent written and verbal communication skills.
  • Ability to make lasting impressions on our guests and possess a natural customer-centric approach.
  • Necessary skills and training for effective complaint handling.
  • Ability to manage time effectively, handle multiple tasks simultaneously, and maintain high security awareness.
  • Outcome-driven approach to performance and results.
  • Experience with PMS Systems, Microsoft Word, and Outlook.
  • Unlimited work rights in Australia.

What We Offer:

A dynamic work environment with opportunities for growth and development, a competitive compensation package, and a chance to be part of a world-class hospitality team.

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