
Front Office Operations Leader
2 weeks ago
Delivering exceptional guest experiences is at the heart of every successful hospitality leader. A Front Desk Manager plays a pivotal role in driving hotel operations, supporting the Rooms Division Manager in overseeing all facets of hotel operations.
A dedicated and results-driven professional is required to lead the Front Office Team, fostering strong relationships with multiple departments and promoting a positive work culture.
Key responsibilities include ensuring exceptional guest satisfaction, collaborating with Senior Management to drive front office goals, and leveraging change management expertise to drive business growth.
Requirements:
- Extensive experience in Front Office operations within a luxury hotel setting
- Proven leadership skills through training, motivating, and developing high-performing teams
- Excellent verbal and written communication skills
- Ability to anticipate guest needs and exceed expectations
- Change management expertise and ability to develop strategies for growth
- Exceptional grooming and presentation standards
- Proficiency in Microsoft Office suite and OPERA
Crown Community celebrates diversity and inclusivity, welcoming different perspectives and backgrounds.
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