Front Office Team Leader
20 hours ago
This is a rare opportunity to take charge of the Front Office operations across two of Perth's premier hotels. As the Front Office Manager, you will oversee daily Front Office activities, ensuring high-quality service standards are met.
Key Responsibilities:- Develop and lead the Front Office team, promoting a culture of accountability, continuous improvement, and exceptional guest service.
- Manage departmental resources efficiently, including rostering, recruitment, and performance management, to maximise productivity and maintain service delivery.
- Create and implement customer-centric strategies, handle guest feedback and complaints, and provide personalised attention to VIP and repeat guests.
- Collaborate with other hotel departments and external partners to deliver seamless guest experiences and operational outcomes.
This role offers a unique chance to make a lasting impact on the hotel's success. You will work closely with other departments to drive business growth and exceed guest expectations.
Your Qualifications and Skills- Proven leadership and management experience in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Demonstrated ability to adapt to changing priorities and deadlines.
This is an excellent opportunity for a dedicated professional to join our team and make a real difference in the world of hospitality.
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