Experienced Customer Experience Leader Wanted

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $96,000 - $124,000
Job Summary

We are seeking a talented Customer Experience Leader to play a key role in delivering our customer experience strategy, vision, and roadmap. As part of a dynamic team, you will help embed strong customer foundations and drive initiatives that turn insight into action across all customer types.



Main Responsibilities
  • Lead the design and delivery of customer experience initiatives across all customer types.
  • Contribute to service design and digital experience initiatives, ensuring accessibility and usability.
  • Translate insights from surveys, complaints, and research into actionable service improvements.
  • Support the development of CX frameworks, journey maps, and service blueprints.
  • Collaborate with internal teams to embed CX principles into projects, systems, and processes.
  • Manage and support CX-related projects using structured project management approaches.
  • Champion the voice of the customer across the organization, aligning with strategic goals and values.


Required Skills and Qualifications
  • Significant experience in a dedicated customer experience or service design role.
  • Strong stakeholder management and influencing skills across diverse internal and external groups.
  • Demonstrated ability to turn customer insights into tangible service improvements.
  • Experience with CX methodologies including journey mapping and closed-loop feedback.
  • Project management experience or qualifications.
  • Experience with digital experience design, UX/UI, and human-centered design.
  • Excellent communication, facilitation, and problem-solving skills.
  • Self-motivated, adaptable, and comfortable working in a fast-paced, evolving environment.


Benefits and Opportunities
  • Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
  • Inclusive leave options – Flexible public holidays, paid parental leave, gender affirmation leave, women's health leave, and paid time off over Christmas.
  • Financial benefits – Salary packaging to boost take-home pay.
  • Locations – A team of professionals based in Melbourne and Sydney CBD offices.


About Us

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require accessibility support during the recruitment process, please reach out. We are committed to responding to every applicant.

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