Experienced Customer Experience Leader Wanted

3 days ago

Melbourne, Victoria, Australia beBeeLeader Full time $95,000 - $130,000
Job Description:

We are seeking an experienced Customer Experience Leader to join our team. As a key member of our management team, you will be responsible for leading and developing a high-performing customer experience team. Your primary focus will be on delivering exceptional customer journeys while achieving sales and profitability targets.

The ideal candidate will have a proven track record in leading and developing teams to achieve customer satisfaction and performance goals. You will be expected to drive business growth through effective leadership, strategic planning, and innovative thinking.

In this role, you will oversee the entire customer experience, manage site operations, and ensure everything runs smoothly and meets our high standards. You will also be responsible for recruiting, onboarding, and developing your team to ensure high engagement and performance.

Key Responsibilities:

  • Lead and develop a high-performing customer experience team
  • Drive business growth through effective leadership and strategic planning
  • Oversight of site operations and customer experience
  • Recruit, onboard, and develop team members
  • Ensure compliance with HSE and OEM standards

Required Skills and Qualifications:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Proven management experience in a sales environment
  • Success in leading and developing teams to achieve customer satisfaction and performance goals
  • Strong communication and multitasking skills
  • A focus on delivering excellent customer service and attention to detail
  • Leadership skills with a passion for team development and upholding company values
  • Familiarity with Salesforce or similar CRM (desired)

Benefits:

We offer a range of benefits to support your career growth and well-being, including:

  • Ongoing professional development and career growth opportunities
  • Supportive, positive team environment
  • Additional leave days, including Wellbeing and Volunteering Leave
  • Access to our employee benefits program, including vehicle discounts and more

About Us:

We are a leading organization in the automotive industry, committed to delivering exceptional customer experiences and driving business growth. If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply for this exciting opportunity.

  • Experienced Customer Experience Leader Wanted

    8 hours ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $96,000 - $124,000

    Job SummaryWe are seeking a talented Customer Experience Leader to play a key role in delivering our customer experience strategy, vision, and roadmap. As part of a dynamic team, you will help embed strong customer foundations and drive initiatives that turn insight into action across all customer types.Main ResponsibilitiesLead the design and delivery of...

  • Experienced Senior Leader Wanted

    8 hours ago

    Melbourne, Victoria, Australia beBeeDirector Full time $120,000 - $180,000

    Senior Leadership PositionWe are seeking a highly experienced and passionate leader to fill our Senior Director role. As the head of our organization, you will be responsible for guiding and supporting a diverse team of professionals in achieving exceptional outcomes for children.About the JobThis is an excellent opportunity for someone who wants to make a...

  • Customer Experience Leader

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $140,000

    Job OverviewWe are seeking an experienced professional to lead our customer service team. This is a key role that requires strong leadership and communication skills.The successful candidate will have previous experience managing within a call centre environment and possess experience leading a high-energy team of 10-20 people. Systems experience using...

  • Customer Experience Leader

    4 days ago

    Melbourne, Victoria, Australia beBeeRetail Full time

    Customer Experience LeaderWe are seeking an experienced professional to lead our retail team in delivering exceptional customer experiences.Key Responsibilities:To drive sales growth and improve operational efficiency through effective leadership and strategic planning.To develop and implement compelling store layouts and visual merchandising strategies that...

  • Customer Experience Team Leader

    18 hours ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $77,000 - $123,000

    Customer Experience Team Leader Job OpportunityJoin us in our mission to deliver exceptional customer service and lead a high-performing team. As a Customer Experience Team Leader, you will play a key role in ensuring that our customers receive the best possible experience, from initial contact to resolution.We are seeking an experienced leader who can...

  • Customer Experience Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia Aboriginal Health Council of Western Australia Full time

    About the RoleVentia is seeking an experienced Customer Experience Team Leader to join our Ventia Operations Centre (VOC). This role is critical in leading a team that manages inbound customer contact and triages service requests across multiple contracts, ensuring exceptional service delivery and consistent quality management.This is a permanent full-time...

  • Customer Experience Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia Aboriginal Health Council of Western Australia Full time

    About the RoleVentia is seeking an experienced Customer Experience Team Leader to join our Ventia Operations Centre (VOC). This role is critical in leading a team that manages inbound customer contact and triages service requests across multiple contracts, ensuring exceptional service delivery and consistent quality management.This is a permanent full-time...

  • Customer Experience Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia Ventia Full time

    Join to apply for the Customer Experience Team Leader role at Ventia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience Team Leader role at VentiaAbout The RoleVentia is seeking an experiencedAbout The RoleVentia is seeking an experienced Customer Experience Team Leader to join our Ventia Operations Centre (VOC). This role is...

  • Retail Leader Wanted

    3 days ago

    Melbourne, Victoria, Australia beBeeLeader Full time

    Job OverviewOur retail business is seeking a seasoned Retail Leader to oversee the daily operations of our stores. This role requires a customer-focused individual with strong leadership skills to ensure seamless execution and exceptional customer experiences.About the RoleLead a team of retail professionals in achieving sales targets and delivering...

  • Business Leader

    10 hours ago

    Melbourne, Victoria, Australia beBeeMotivator Full time $80,000 - $100,000

    Assistant Store Manager RoleWe are seeking a highly motivated and experienced Assistant Store Manager to lead our retail team in delivering exceptional customer experiences and driving revenue growth.This is an exciting opportunity for a talented leader to motivate and inspire their team to achieve their full potential, while creating tailored in-store...