Front Office Associate

7 days ago

Brisbane, Queensland, Australia Grand Chancellor Hotels Full time

Hotel Grand Chancellor Brisbane is a 4.5 star hotel that offers an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience.

We are currently looking for a casual Guest Service Agent to join our front office team. The successful candidate will be responsible for:

  1. Greeting and welcoming all guests.
  2. Guest registration to include check in/out.
  3. Handling guest queries and complaints.
  4. Liaising closely with all departments in the Hotel, particularly Housekeeping and Food & Beverage.
  5. Assisting with after hours Reservation enquiries.
  6. Reporting guest complaints and initiating solution following empowerment guidelines.
  7. Liaising with Housekeeping regarding early departures, extension or late checkouts.
  8. Delivering guest amenities.
  9. Providing guests with an accurate and efficient checkout ensuring hospitality standards are followed.
  10. Balancing all transactions at the end of shift ensuring postings have the correct supporting documentation and discrepancies reported.

Requirements:

  1. Experience working in a similar environment for minimum 6 months.
  2. Excellent computer skills.
  3. Excellent presentation and communication skills.
  4. Friendly, personable and outgoing personality.
  5. Ability to work under pressure.
  6. Ability to communicate across different departments throughout the hotel.
  7. Committed to providing superior customer service.
  8. Must be able to work a variety of shifts including nights, weekends and public holidays.

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