Professional Customer Service Representative
2 weeks ago
Customer Service Role Summary
- We are seeking a customer-focused professional to join our team in a full-time permanent role.
About the Opportunity
This is an exciting opportunity for a skilled and passionate individual to work with our valued customers, providing superior service that meets their needs.
Your Key Responsibilities
- Deliver retail banking and lending products through various channels, including phone and email.
- Provide exceptional customer service, ensuring a positive experience that leads to enduring relationships.
- Support our local community, being the first point of contact for customers when they walk into our branches.
About You
To succeed in this role, you will need:
- Excellent communication and interpersonal skills.
- A positive attitude and a commitment to genuine and meaningful conversations.
- The ability to link customer needs to the features and benefits of the most appropriate solutions.
What We Offer
In return for your hard work and dedication, you will receive:
- An attractive salary + 12% super.
- Additional 5 days leave (pro-rata for part-time).
- Access to paid volunteer leave (pro-rata for part-time).
- Uniform allowance.
- Concessions on retail banking and loans products.
About Our Culture
We promote a culture that actively seeks to include, welcome, and value diversity, enabling people to contribute their best work. We encourage people from all backgrounds to apply for this role.
Our Values
We are guided by the following values:
- People Matter Most.
- Be Brave.
- Default to Positivity.
- Make Each Other Proud.
- Keep it Simple.
How to Apply
Please click 'Apply' to upload your resume and cover letter addressing the selection criteria.
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