National Customer Service Director

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $140,000 - $160,000
Lead Customer Service Manager

This key leadership role focuses on overseeing and enhancing customer service operations across multiple sites, ensuring exceptional service levels are delivered to customers.

The successful candidate will be responsible for managing a team of customer service professionals, fostering a culture of collaboration, accountability, and excellence. This includes driving operational efficiency, building strong relationships with key customers, and championing continuous improvement initiatives.

About the Role

  • Manage a team of customer service professionals to deliver exceptional service outcomes.
  • Align customer service priorities with freight operations to drive seamless service delivery.
  • Strengthen partnerships with key customers to meet and exceed their needs.
  • Lead continuous improvement initiatives to optimise processes and deliver transformative outcomes.

We are seeking an experienced leader with a proven track record in customer service or operational leadership. You will excel at managing multi-site teams, fostering high-performance cultures, and driving change in fast-paced environments.

You will possess:

  • A strategic mindset with the ability to interpret commercial data to inform decisions.
  • Exceptional communication and interpersonal skills to influence stakeholders at all levels.
  • Strong organisational and time-management skills to manage competing priorities effectively.

We value diversity, inclusion, and the contribution of each team member, creating an inclusive culture where everyone is accepted and valued for who they are.

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