Hospitality Operations Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeader Full time $70,000 - $90,000
Job Title: Food and Beverage Supervisor

The ideal candidate will have a positive attitude, be proactive in solving problems and have strong drive for results. They will be responsible for overseeing daily food and beverage operations to ensure seamless service and guest satisfaction.

Key Responsibilities:

  • Oversee and coordinate daily food and beverage operations.
  • Coaching, mentoring and training colleagues, leading operational outlets and developing people through regular check-ins and performance reviews.
  • Respond to guest complaints, solicit feedback and build relationships that drive continuous improvements.
  • Ensure compliance with health, safety and sanitation regulations, including food handling and alcohol service standards.
  • Roster colleagues based on business forecasts, manage labor costs and optimize shift efficiency.
  • Oversee inventory management, including ordering supplies and monitoring stock levels.
  • Collaborate with the kitchen team for seamless coordination between front- and back-of-house operations.
  • Implement company policies, including cash handling, upselling techniques and customer service protocols.
  • Set up, execute and break down conference and event spaces, including catering and beverage services tailored to client specifications.
  • Assist in menu planning and event coordination as needed.
  • Provide exceptional customer service by welcoming guests, recognizing return guests and delivering genuine warmth and hospitality.

Requirements:

  • A team player with a positive attitude and strong drive for results.
  • Engaging interpersonal and excellent communication skills.
  • Strong organisational and multitasking abilities, with attention to detail in event planning and execution.
  • Adaptability and ability to plan in advance.
  • Exceptional customer service skills and a proactive approach to problem-solving.
  • Strong leadership capabilities and firm but fair people management.
  • Availability to work a rotational roster, including early mornings, afternoons, late evenings, weekends and public holidays.
  • Experience in high-volume restaurants, hotels or event catering environments.
  • Knowledge of wine, spirits and beverage pairing for dining and event menus.

Qualifications:

  • Minimum 2 years of experience in a supervisory role within the food and beverage or hospitality industry.
  • Strong knowledge of food and beverage operations, including service standards and menu planning.
  • Excellent leadership and interpersonal skills, with the ability to motivate and manage teams.
  • Proficient in point-of-sale systems and basic computer applications.

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