Hospitality Operations Manager

20 hours ago

Melbourne, Victoria, Australia beBeeHospitality Full time
Job Title: Hospitality Operations ManagerAbout the Job

We are seeking a highly skilled and experienced Hospitality Operations Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our food and beverage outlets, ensuring seamless service and guest satisfaction.

Key Responsibilities:
  • Oversee and coordinate daily food and beverage operations, including front-of-house activities, to ensure seamless service and guest satisfaction.
  • Coach, mentor, and train colleagues while leading and coordinating the operational outlets.
  • Conduct people development check-in conversations, probationary reviews, and annual performance reviews.
  • Respond appropriately to guest complaints and concerns, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.
  • Ensure compliance with health, safety, and sanitation regulations, including food handling and alcohol service standards.
  • Roster colleagues in accordance with business forecasts and requirements, manage labor costs, and optimize shift efficiency.
  • Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing waste.
  • Collaborate with the kitchen team to ensure seamless coordination between front- and back-of-house operations.
  • Implement and enforce company policies, including cash handling, upselling techniques, and customer service protocols.
  • Ensure proper setup, execution, and breakdown of conference and event spaces, including catering and beverage services tailored to client specifications.
  • Assist in menu planning, special promotions, and event coordination as needed.
Requirements:
  • A team player with a positive attitude and strong drive for results.
  • Engaging interpersonal and excellent communication skills.
  • Strong organizational and multitasking abilities, with attention to detail in event planning and execution.
  • Planning in advance, ability to adapt, and embracing unexpected operational situation changes.
  • Exceptional customer service skills and proactive problem-solving approach.
  • Demonstrate strong leadership capabilities, being firm and fair with people management.
  • Available to work a rotational roster that includes early mornings, afternoons, late evenings, weekends, and public holidays.
  • Experience in a high-volume restaurant, hotel dining, or event catering environment.
  • Knowledge of wine, spirits, and beverage pairing for both dining and event menus.
Benefits:
  • Paid birthday leave.
  • Enhanced parental leave.
  • Flexible work options and proactive health days.
  • Lifelong career development program and IHG milestone celebrations.
  • Discount retail platform.
  • Uniform provided and dry cleaned.
  • Barista coffee or tea per shift from Rosana bistro & bar.
  • Full onboarding training, learning, and development courses.
About Us

We are proud to be part of a global hospitality leader. Our mission is to make every guest smile. If this resonates with you, we'd love to hear from you.

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