Customer Support Associate
5 days ago
At Spaceship, we're committed to delivering exceptional customer experiences. As a Customer Support Associate, you'll play a vital role in building trust with our customers by providing expert support and guidance on our investment products.
Key Responsibilities:
- Act as the primary point of contact for customers, addressing their inquiries and resolving issues in a timely and professional manner.
- Manage customer feedback, complaints, and general enquiries, ensuring that every interaction is a positive one.
- Collaborate with cross-functional teams to identify areas for improvement and implement changes that enhance the customer experience.
Requirements:
- 2-3 years of experience in customer-facing roles, preferably in financial services or a related industry.
- Strong knowledge of customer support systems and processes, including CRM software and online chat platforms.
- Able to work in a fast-paced environment and adapt to changing priorities and deadlines.
What sets us apart:
- A dynamic and supportive team environment that encourages growth and development.
- A competitive salary and equity options.
- A flexible working arrangement that includes remote work options.
We're looking for someone who is passionate about delivering exceptional customer experiences, has a strong work ethic, and is eager to learn and grow with our team.
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