Customer Service Associate

2 weeks ago


Sydney, New South Wales, Australia ISN Full time
Job Title: Customer Service Associate

At ISN, we're seeking a highly motivated and customer-focused individual to join our Sydney team as a Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service to our contractor and supplier clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Field incoming calls and enquiries from clients
  • Provide support and guidance to clients on ISNetworld, our product
  • Work closely with the Client Development team to drive account expansion and new client prospecting

Requirements:

  • Bachelor's degree and/or equivalent work experience
  • Excellent verbal and written communication skills
  • Excellent customer service orientation
  • Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)

What We Offer:

  • Total annual compensation consists of base salary and target incentives
  • Up to $400 AUD reimbursement for office parking or public transportation
  • Monthly cell phone reimbursement
  • 100% company-paid supplemental health insurance premiums for employees and dependents

About ISN:

ISN is a global leader in contractor and supplier management, working closely with household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East. We're committed to providing exceptional customer service and support to our clients, and we're looking for a talented individual to join our team.



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