Sales and Service Coordinator

3 weeks ago


Newcastle, New South Wales, Australia BRADKEN Full time

Who We Are:

Bradken is a leading provider of wear products and services for the mining industry. As a global company, we are committed to innovation, sustainability, and customer satisfaction.

You'll be joining a diverse and inclusive team of over 3000 employees across more than 100 professions and trades, with a strong focus on being carbon neutral by 2030.

What's the Role:

The Sales and Service Coordinator will be a key member of our Sales team, reporting to the Sales Support Team leader. You will be responsible for providing exceptional customer service and administrative support to our regional sales team, working closely with Area, Account, and Regional managers to deliver market-leading products and services to our customers promptly.

As a champion of building trust-based relationships with internal stakeholders and customers, you will monitor and liaise with customers and Bradken Logistics regarding deliveries from manufacturing plants and other third-party suppliers. Your attention to detail and organizational skills will enable you to excel in this administrative function, ensuring accurate and up-to-date data entry and effective communication across all Bradken teams.

With your proficiency in Salesforce, you will assist in the preparation of reports, quotations, and provision of services, helping to maintain all internal systems and ensure efficient management and operation of the region. You will also have the opportunity to develop your skills and become a Salesforce Super User for the region you support, training the sales team and monitoring data quality and interpretation of Salesforce reports and dashboards.

This role is based in Newcastle/Brisbane/Mt. Thorley.

Key Requirements:

  • Excellent written and verbal communication skills with both internal and external stakeholders
  • Experience with customer order management or a Sales environment
  • Experience using Salesforce
  • Experience working in Manufacturing or similar industry (desirable)


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