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Experienced Team Leader

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North Lakes, Queensland, Australia The Yiros Shop Full time

About The Yiros Shop

The Yiros Shop is a family-owned and operated business that brings a modern twist to traditional Greek street food.

We have a fun and chilled-out atmosphere in our stores, catering to both eat-in and takeaway customers.

With 14 locations across Brisbane, Moreton Bay, and the Gold Coast, we're expanding rapidly and looking for talented individuals to join our team.

Job Description

We're seeking an Experienced Supervisor with a background in fast food to join our team. The ideal candidate will have strong leadership skills, excellent customer service skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Supervise employees, including juniors, and provide training and development opportunities
  • Monitor store performance and meet Key Performance Indicators (KPIs)
  • Handle customer complaints and concerns in a professional manner
  • Run a drive-thru service and maintain high standards of food quality and safety
  • Cash handling and register operation
  • Cleaning and maintaining the store to a high standard

Requirements

  • Strong supervisor experience in a fast-food environment
  • Leadership skills, including motivating and leading a young team
  • Excellent customer service skills
  • Understanding and ability to enforce food safety regulations
  • Flexibility and ability to adapt to change
  • Attention to detail to ensure the store is clean and in good running order

Additional Information

Mandatory Requirements

  • Food Safety Certificate
  • Working rights, including a passport and visa grant for international workers
  • RSA Certificate to be obtained within 30 days of commencing employment