Cloud Infrastructure Resiliency Specialist

23 hours ago

Sydney, New South Wales, Australia Microsoft Full time

Company Overview

At Microsoft, we are committed to empowering our customers with innovative technologies that transform their businesses. Our Azure Customer Experience (CXP) Customer Reliability Engineering (CRE) Team plays a vital role in delivering world-class customer reliability initiatives that exceed expectations.

The team is responsible for providing modern, customer-centric experiences at scale and infusing deep customer insights and empathy throughout the Azure Engineering organization. We continuously listen to our customers, driving enhancements and new capabilities across services, support programs, incident response, community engagements, and more.

We are seeking a highly skilled Cloud Infrastructure Resiliency Specialist to join our team. This individual will be responsible for improving customer experience on Azure by analyzing signals from various sources and driving root cause analyses (RCAs) and service improvements involving bug fixes.

Job Description

As a Cloud Infrastructure Resiliency Specialist, you will collaborate closely with engineering and product management teams to drive product improvements based on customer feedback. You will participate in an on-call coverage rotation (approximately 15% of the time) for platform communications and security.

You will also improve the customer experience by identifying and driving requirements for enhanced customer resiliency and platform reliability. Additionally, you will design next-generation architecture for cloud infrastructure services, focusing on strategic customer scenarios.

Requirements and Qualifications

  • Must have service engineering experience in a 24/7/365 enterprise environment.
  • Desired: Technical expertise in Azure services and capabilities or cloud platforms.
  • Fluency in one or more automation languages (e.g., PowerShell, CLI).
  • Strong communication skills that enable you to lead and manage communication with customers, internal Microsoft stakeholders, and third-party vendors.
  • Understanding of high availability, disaster recovery, business continuity, and performance tuning.
  • Demonstrates strategic thinking, quantitative and analytical skills, team leadership, and collaboration.
  • Excellent problem resolution, judgment, negotiation, and decision-making skills.
  • Desired: Strong knowledge of the Windows platform or Linux, developer tools, and the ability to diagnose and debug user code.
  • Effectively manage and prioritize multiple tasks according to high-level objectives and projects.
  • Excellent written and oral communication skills; ability to communicate with a variety of audiences, including high-profile customers, executive management, and engineering teams.
  • Desired: BS/BA in computer science, engineering, mathematics, or equivalent experience.

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

Salary: $140,000 - $170,000 per year, depending on location and experience.

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