Customer Solutions Specialist

2 weeks ago

Gold Coast, Queensland, Australia Probe CX Full time
About Probe CX

At Probe CX, we're driven by a passion for delivering exceptional customer experiences. Our team is powered by curiosity, and we're committed to doing things better every day. With a presence across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

Job Opportunity

We're currently seeking a Customer Care Consultant to join our growing team in our fast-paced call centre located on the Gold Coast QLD. This role offers a fantastic opportunity for individuals who thrive in a dynamic setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

Key Responsibilities
  • Assist families and carers by answering inbound calls and providing information on available options and services that support independent living at home, as well as short-term and long-term care solutions.
  • Discuss available options and advise on services that support independent living at home.
  • Meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.
Requirements
  • Exceptional customer service skills, with the ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
  • Proficiency in PC literacy, with demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
  • Adaptability in a busy environment, with the capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
  • Strong multitasking skills, with the capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
  • Clear verbal and written communication, with excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
  • Eagerness to learn, with a willingness to acquire new skills and knowledge, staying updated on changes in process.
Culture & Benefits
  • Fantastic working culture, where you'll feel valued and supported every day.
  • Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
  • Opportunities for career progression, with a company that invests in your professional growth and development.
What Our Team Members Love About Working at Probe...
  • The people and their teammates are one of the main reasons they come to work.
  • The convenience of location, with a free bus stop straight out the front of the building, major shops, and train station within walking distance.

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