Customer Technical Support Specialist
3 weeks ago
About the Role:
People2people, a leading recruitment group, is seeking a dedicated Technical Support Professional to join their team. This temporary role offers a 4-5 week commitment with an immediate start, providing a wonderful opportunity to contribute and grow in a supportive environment.
Your primary responsibilities will include:
- Managing incoming ticket requests
- Troubleshooting issues in third-party operations platforms
- Providing technical support for the creation of automated forms
- Managing integrations between third-party platforms
- Assisting various teams with data preparation for reports
- Offering technical support for ad-hoc projects
- Assisting with the development and execution of marketing campaigns
Selection Criteria:
- Strong problem-solving and analytical skills
- Experience working with third-party platforms
- Tech-savvy with the ability to troubleshoot technical issues
- Proficiency in Zendesk, GoToConnect, Mailchimp, Zapier, and EmailOctopus is highly advantageous
- Proactive with a quick grasp of system processes
- Flexible and adaptable
Benefits:
- Diverse and engaging role
- Collaborative and supportive team environment
- Central Gold Coast location
- Immediate start available
- Monday to Friday schedule, 7am – 4pm (flexible start times offered)
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