Customer Solutions Specialist

2 weeks ago


Gold Coast, Queensland, Australia Probe CX Full time

At Probe CX, we're driven by a passion for delivering exceptional customer experiences. Our team is dedicated to making a meaningful impact in the lives of our clients and their families. We're seeking a talented Customer Care Consultant to join our growing team in our fast-paced call centre located on the Gold Coast QLD.

This role offers a fantastic opportunity for individuals who thrive in a dynamic setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency. As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful.

Key Responsibilities:

  • Provide exceptional customer service to clients and their families
  • Answer inbound calls and respond to customer inquiries
  • Discuss available options and advise on services that support independent living
  • Meet output and quality Key Performance Indicators (KPIs) and competencies

What Makes a Successful Customer Care Consultant?

  • Exceptional customer service skills
  • Proficiency in PC literacy
  • Adaptability in a busy environment
  • Strong multitasking skills
  • Clear verbal and written communication
  • Eagerness to learn
  • Meeting KPIs and competencies

Culture & Benefits:

  • Fantastic working culture
  • Unlimited access to a trusted mental health and well-being platform
  • Opportunities for career progression

What Our Current Team Members Love About the Role and Working at Probe...

  • The people and their teammates
  • Convenience of location


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