Customer Service Representative

1 month ago


Rockhampton, Queensland, Australia Sonova Full time
About the Role

We are seeking a dedicated and hands-on customer service/admin professional to join our team at our busy hearing clinic in Rockhampton.

Key Responsibilities
  • Welcome clients and manage their experience for optimal outcomes
  • Schedule and confirm appointments for our clients
  • Provide administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently manage the day-to-day operations of our clinics, including opening and closing procedures
  • Manage the clinic phone line and shared email inbox
  • Billing our clients correctly and taking a range of payments
  • Learn and competently use a range of software and applications
Requirements
  • Prior experience in face to face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids
What We Offer
  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the MindTools eLearning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning


  • Rockhampton, Queensland, Australia EA Solutions Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at EA Solutions. This is a part-time remote position that offers a challenging and fun work environment. As a Customer Service Representative, you will be responsible for providing excellent customer service experience to our growing list of...


  • Rockhampton, Queensland, Australia EA Solutions Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This is a part-time position that can be performed from the comfort of your own home. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our growing list of clients....


  • Rockhampton, Queensland, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide quality customer service to all customersMaximise sales by...


  • Rockhampton, Queensland, Australia EA Solutions Full time

    Customer Service Part Time PositionWe are seeking a skilled and enthusiastic customer service professional to join our team at EA Solutions. As a customer service representative, you will play a vital role in delivering exceptional service to our clients, providing a positive and personalized experience that exceeds their expectations.Key...


  • Rockhampton, Queensland, Australia Telstra Full time

    About the RoleWe are seeking an experienced professional to join our team as a Customer Service Representative. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, this is the perfect opportunity for you.Key ResponsibilitiesProvide quality customer service to all customersMaximise sales by providing...


  • Rockhampton, Queensland, Australia EA Solutions Full time

    Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at EA Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities: Respond to customer inquiries via phone and email, providing accurate...


  • Rockhampton, Queensland, Australia Telstra Full time

    About the RoleWe're looking for a talented individual to join our Noosa store team as a Customer Service Representative. As the face and voice of Telstra, you will deliver personalised service and advice to our customers, uncovering their individual needs and matching them with great solutions.On any given day, you could be sharing your knowledge about our...


  • Rockhampton, Queensland, Australia ARG Workforce Full time

    Job Title: Internal Sales RepresentativeJob Description:The ARG Workforce team is seeking an experienced Sales and Customer Service Representative to join our Rockhampton branch. As a key member of our team, you will be responsible for handling both office and yard duties, including phone and walk-in enquiries, sales, and customer consultations.You will work...


  • Rockhampton, Queensland, Australia Officeworks Full time

    About UsAt Officeworks, we're passionate about delivering exceptional customer experiences. Our team is the heart of our business, and we're seeking talented individuals to join us in providing top-notch service to our customers.The RoleWe're looking for a Customer Service Representative to join our team in Rockhampton. As a key member of our team, you'll be...


  • Rockhampton, Queensland, Australia Officeworks Full time

    About UsAt Officeworks, we're passionate about delivering exceptional customer experiences. Our team is the heart of our business, and we're seeking talented individuals to join us in providing top-notch service to our customers.The RoleWe're looking for a Customer Service Representative to join our team in Rockhampton. As a key member of our team, you'll be...


  • Rockhampton, Queensland, Australia Dusk Full time

    Role Overview:We are seeking a highly motivated and enthusiastic Customer Assistant to join our Dusk team in ROCKHAMPTON as a Christmas Casual Customer Service Representative. As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences and helping us achieve our business goals.Key Responsibilities:Provide...


  • Rockhampton, Queensland, Australia Repco Full time

    About RepcoRepco is a leading brand in the Australian and New Zealand markets, recognized for its quality, expertise, and knowledge in the automotive aftermarket. Our team members are valued and appreciated, and we deliver careers and experiences that are both challenging and rewarding.Our TeamOur Customer Service and Sales Representatives are committed to...


  • Rockhampton, Queensland, Australia Telstra Corporation Full time

    Telstra Retail: Full Time Customer Service and Sales ConsultantJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Job DescriptionAbout the...


  • Rockhampton, Queensland, Australia Bank of Queensland Full time

    About the RoleWe are seeking an experienced Customer Service Officer to join our team at the Bank of Queensland. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network.Your Key ResponsibilitiesDeliver outstanding customer service through teller duties, including general enquiries, account...


  • Rockhampton, Queensland, Australia Holcim Full time

    About the RoleWe are seeking a highly skilled Customer Service Officer to join our team at Holcim's Humes Business in Rockhampton, QLD. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing order processing, and promoting a collaborative work environment.Key ResponsibilitiesHandle customer...


  • Rockhampton, Queensland, Australia Repco Full time

    About RepcoRepco is a leading brand in the Australian and New Zealand markets, recognized for its quality, expertise, and knowledge in the automotive aftermarket. Our team members are valued and appreciated, and we deliver careers and experiences that are both challenging and rewarding.Our TeamOur Customer Service and Sales Representatives are committed to...


  • Rockhampton, Queensland, Australia Bunnings Full time

    About the RoleBunnings is seeking a skilled Customer Service Officer to join our Trade Centre team. As a key member of our team, you will provide exceptional customer service to our commercial customers, ensuring their needs are met and exceeded.Our Trade Centres offer a delivery and pick-up solution for key building lines, providing our commercial customers...


  • Rockhampton, Queensland, Australia Telstra Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant in our Noosa store. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide personalized service and advice to customers...


  • Rockhampton, Queensland, Australia Telstra Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide quality customer service to all customers, ensuring a positive...


  • Rockhampton, Queensland, Australia Bunnings Full time

    About the RoleBunnings is seeking a skilled Customer Service Officer to join our Trade Centre team. As a key member of our team, you will provide exceptional customer service to our commercial customers, ensuring their needs are met and exceeded.Our Trade Centres provide a delivery and pick-up solution for key building lines, offering our commercial...