Customer Service Representative

4 weeks ago


Rockhampton, Queensland, Australia EA Solutions Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This is a part-time position that can be performed from the comfort of your own home. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our growing list of clients. Your duties will include routing incoming calls to appropriate mailboxes, answering and properly screening telephone calls, and preparing outgoing email and correspondence. We offer a challenging but fun work environment and provide all necessary equipment and training to operate in a remote office.

Key Responsibilities:

* Communicate with clients and others in a sensitive and professional manner.
* Answer incoming phone calls and emails from customers, usually discussing how our program works and answering any questions.
* Help build a positive, diverse, and equitable work environment by promoting team effectiveness.

Requirements:

* High School Diploma with Accounting 12 or Math 12 preferred.
* Strong oral and written communication skills.
* General knowledge of Microsoft Office (Word, Excel).
* Passionate commitment to helping customers.
* Confident and experienced in the use of online tools and applications.
* Clearly and accurately explain information in a professional and assertive way, and at a level appropriate for the audience.

Compensation:

This position pays $18.50+ per hour, depending on experience. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding part-time opportunity, please apply with your resume or CV.

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