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Technical Services Specialist

2 months ago


Brisbane, Queensland, Australia Hitachi Full time
About the Role

We are seeking a highly motivated and enthusiastic Technical Services Specialist to join our dynamic Fleet Management System (FMS) team in Perth or Brisbane.

As a key player within our operations team, you will work closely with the National Operations Manager to deliver and install products to customers, ensuring seamless support and exceptional customer experience.

Key Responsibilities
  • Install and support complex IT systems in the field, leveraging your technical expertise to resolve issues efficiently.
  • Collaborate with a multi-functional team of hardware and software support professionals to drive project success.
  • Develop and maintain a deep understanding of wireless and radio propagation principles to optimize system performance.
  • Provide clear and concise technical communication to stakeholders, ensuring effective issue resolution and customer satisfaction.
  • Stay up-to-date with new technologies and approaches, applying your analytical and problem-solving skills to drive continuous improvement.
  • Travel frequently to remote mine sites, working in a fast-paced environment to meet customer needs.
Requirements
  • Tertiary degree in Electronics, Mechatronics, Computer Engineering, or a related IT discipline.
  • Proven experience in installing and supporting complex IT systems, with a strong understanding of hardware and software system-level troubleshooting.
  • Excellent analytical and problem-solving skills, with the ability to communicate complex technical concepts effectively.
  • Willingness to learn and adapt to new technologies and approaches, with a strong focus on customer satisfaction.
About Hitachi

At Hitachi, we believe that success is built on the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.

We offer a competitive salary package, company bonuses, and a range of benefits, including discounted health insurance, wellness programs, and training opportunities.

Join us in our mission to deliver exceptional customer experiences and drive business success through innovative technology and people.