Product Development Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $150,000

Role Overview:

We are seeking a skilled Product Owner to lead the strategic development of our Contact Centre applications, ensuring innovative solutions align with business objectives and deliver outstanding customer experiences.

Key Responsibilities:

  • Craft and execute a strategic roadmap for Genesys and QA platforms to enhance self-service capabilities and improve CX measures.
  • Support management of the lifecycle of products and systems across the entire Customer Platforms stack, from ideation to retirement.
  • Implement and refine processes for product development, management, and delivery. Monitor and measure product performance, whilst utilising data to inform decision-making and continuous improvement.
  • Support both internal and external audits, completing action items, and ensuring that all necessary documentation and processes are in place, to manage risk.

Required Skills and Qualifications:

  • Tertiary qualification in Business, Engineering, Information Systems, Computer Science, or relevant industry experience.
  • 3-5 years' experience in developing, analysing and designing software and technology products.
  • Strong understanding of Product Owner/Product Management, design and analysis.
  • Knowledgeable and strong experience using Genesys.
  • Experience in CI methodologies such as LSS or Kazen.
  • Experience with Customer Contact Centres.
  • Experience and proficiency in Agile methodologies and product management tools.
  • Understanding of functional requirements gathering, analysis, and solution design.
  • Previous experience in delivering technology changes and managing business critical, enterprise-level, and highly transactional applications and systems.
  • Excellent project coordination skills and a strong technical aptitude.
  • Deep commitment to understand and meet the needs of both customers and employees.
  • Strong analytical and problem-solving skills, using a flexible approach and demonstrating tolerance for ambiguity.
  • Proven interpersonal, influencing, and negotiating skills, engaging and collaborating with key business and technology stakeholders and service partners/vendors.
  • Excellent written and verbal communication skills with the ability to communicate complex scenarios and ideas clearly to a variety of audiences.
  • Flexibility to navigate a fast-paced and dynamic industry and environment.
  • Knowledge and understanding of aviation and travel technologies.

Benefits:

  • The opportunity to work with a diverse team, contributing to the growth and success of the organisation.
  • Access to training and professional development opportunities to enhance your skills and knowledge.
  • A competitive remuneration package and benefits, including staff travel discounts.

Others:

This role is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences, working collaboratively within a dynamic team environment, and has a deep understanding of the aviation and travel industries.

If you have support or access requirements, just reach out and let us know what you need.

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