Customer Service Representative
2 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Ventia. As a key member of our operations centre, you will be responsible for providing exceptional customer service to our diverse range of customers.
Key Responsibilities- Provide high-quality customer service through telephone and email interactions
- Respond to high-volume inbound and outbound activities from customers and technicians
- Monitor and optimize work order outcomes to ensure timely and efficient service delivery
- Manage customer expectations and resolve issues in a professional and courteous manner
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction
- Previous experience in a customer-facing role, preferably in a call centre or service delivery environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Proficiency in Microsoft Office and other relevant software applications
Ventia is a leading provider of service delivery solutions, with a strong commitment to customer satisfaction and employee development. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Cremorne, Victoria, Australia Ventia Full time{"h1": "Dispatch Operator Role at Ventia", "p": "At Ventia, we are seeking a skilled Dispatch Operator to join our team at our 24/7 Operations Centre in Cremorne, Melbourne. As a key member of our team, you will be responsible for providing high-quality customer service to our diverse range of customers across Australia and New Zealand.", "ul": ["Provide...
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