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Customer Service Representative

2 months ago

Cremorne, Victoria, Australia Ventia Full time
About the Role

We are seeking a highly skilled and experienced Dispatch Operator to join our team at Ventia's Operations Centre in Melbourne. As a key member of our 24/7 centre, you will be responsible for providing exceptional customer service to a diverse range of customers across Australia and New Zealand.

Key Responsibilities
  • Provide high-quality customer service through telephone and email interactions
  • Respond to high-volume inbound and outbound activities from customers and technicians
  • Monitor and optimize work order outcomes to ensure efficient service delivery
  • Manage customer expectations and resolve issues in a timely and professional manner
  • Collaborate with cross-functional teams to ensure seamless service delivery
What You'll Bring
  • Previous experience in a customer-facing role with a strong passion for delivering exceptional service
  • Proven ability to work in a fast-paced, high-volume environment with multiple customers and priorities
  • Strong technical skills, including proficiency in MS Office and SAP
  • Excellent communication and problem-solving skills
  • A positive attitude and a commitment to delivering outstanding results
About Ventia

Ventia is a leading provider of operations and maintenance services to the energy, water, and transportation sectors. We are committed to delivering exceptional service to our customers and creating a positive work environment for our employees.

We value diversity and inclusion and are committed to providing equal opportunities for all employees. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.