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Service Advisor, Richmond

2 months ago


Cremorne, Victoria, Australia Tesla Full time
Service Advisor

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Tesla in Richmond. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and concerns via phone, email, and in-person interactions.
  • Accurately record and document customer interactions and vehicle information in our Dealer Management System.
  • Coordinate with our service team to ensure timely and efficient completion of customer requests.
  • Communicate with customers to provide updates on the status of their vehicle and ensure their satisfaction with our services.
  • Perform other duties as assigned to support the success of our service team.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Basic computer skills and experience with Dealer Management Systems.
  • High school diploma or equivalent required; automotive retail experience a plus.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.