ICT Technical Services Specialist

3 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $82,334

**Job Description**

The ICT Support Coordinator will be responsible for providing technical support to users across multiple sites. This includes troubleshooting IT and T issues, conducting user administration using Windows User Admin tools and Microsoft Azure, and coordinating the provision of ICT equipment.

**Key Responsibilities**:

  • Provision of technical support for systems and network to optimize the user experience.
  • Conduct user administration, utilizing various Windows user administration tools and Microsoft Azure.
  • Manage ICT support tasks from multiple sites, involving troubleshooting IT and T issues, by triaging support between multiple professional service providers across the various business units.
  • Coordinate the provision, set-up and movement of ICT equipment for users, as required.
  • Maintain equipment registers, conduct equipment spot checks and stock takes.
  • Collaborate with other members of the team and actively share site and user information with the team, in order to maintain high levels of support.
  • Provision of support to various projects, across all the Carers' sites.
  • Coordinate installation and configuration of hardware (printers, computers, monitors and telephones); and assist in monitoring system and network performance.

**Requirements**:

  • Proven experience providing Level 1.5 IT support to users across multiple sites.
  • Qualifications in Information Technology, Information Systems, Microsoft certification and experience with Windows User Admin tools.
  • Proven ability to troubleshoot, triage and coordinate requests and incidents raised by staff.
  • Understanding of TCP/IP protocols and LAN/WAN configuration.
  • Ability to provide first level telephony support (VOIP Telephone System), user administration, troubleshooting issues and escalation of incidents.
  • Strong communication and interpersonal skills & the willingness to roll-up your sleeves and get the job done with a smile.

**What We Offer**:

  • A full-time role with an awesome team who love what they do.
  • An attractive remuneration package.
  • Excellent not-for-profit tax benefits.
  • Accrued days off.
  • New company vehicle with some co-contribution by you.
  • Access to Private health corporate employee benefits.
  • Inclusive workplace with Rainbow Tick Accreditation.
  • Professional development through ongoing training.
  • The opportunity to enact real and rewarding change in our participant's lives.

**How To Apply**:

  1. Review the position carefully.
  2. Ensure you meet the requirements listed above.
  3. Apply for this exciting opportunity to make a difference in people's lives.

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