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Highly Skilled Technical Support Specialist
2 weeks ago
This is an exciting opportunity to work as a support specialist. You will be part of a well-established team in Melbourne, supporting multiple clients and working closely with colleagues to deliver exceptional results.
Key Responsibilities:- Support multiple clients across various technologies including Microsoft stack, VMWare, Veeam, Meraki, servers, DB, etc.
- Collaborate with the team to resolve client issues and implement solutions
- Provide excellent customer service through in-person and over-the-phone support
- Manage a wide array of technologies such as Office 365, Azure, OneDrive, SharePoint, Endpoint manager, Veeam, Meraki, Watchguard, Qualys
- At least 4+ years experience in supporting multiple customers at the same time
- Good knowledge of Microsoft stack including M365, Auto-Pilot, Endpoint Manager, M365 security, server, etc., and other technologies such as VMWare, Veeam, Meraki, servers, DB, etc.
- Outstanding customer service skills and ability to understand the impact of your role
- Excellent communication, customer service, and relationship-building skills
- Competitive remuneration package
- Good working environment providing long-term career and learning opportunities
- Good exposure to support and projects
- Bonus structure
- Focus on first touchpoint and root cause resolution
- Office location within walking distance from train station & corporate travel cards
