Highly Skilled Technical Support Specialist Wanted

2 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time
Technical Support Engineer Job Description

We are seeking a skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical assistance and support to customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer concerns.

The ideal candidate will have 5+ years of technical support experience, along with excellent problem-solving skills and the ability to communicate complex technical information to non-technical stakeholders.

Key Responsibilities:
  • Provide exceptional customer service by responding to customer inquiries in a timely and professional manner.
  • Troubleshoot complex technical issues and provide effective solutions to customers.
  • Collaborate with internal teams to resolve customer concerns and improve overall customer satisfaction.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • 5+ years of technical support experience.
  • Excellent problem-solving skills and the ability to communicate complex technical information to non-technical stakeholders.
  • Windows System Administration, Configuration, including a good basic understanding of: registry, Windows Activation, Windows Setup and Upgrade, Windows update, Windows Security (TPM, Bitlocker, MBAM, WDAC).
  • Experience managing Windows Update for Business, including compliance and deferral policies. Proficiency in Windows Setup & Upgrade scenarios including in-place upgrades and clean installs. Familiarity with Windows Activation processes and troubleshooting. Knowledge of BitLocker encryption and TPM (Trusted Platform Module) management. Familiarity with Windows Defender Application Control and Smart App Control. Familiarity with OS deployment tools and methodologies (e.g. MDT, SCCM, Autopilot).
  • Understanding of compliance management and policy enforcement in enterprise environments.
  • Hands-on experience with Microsoft Intune and Azure AD.
Benefits:

We offer a range of benefits to support your career growth and well-being, including:

  • Flexible working arrangements to suit your needs.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
Security Clearance Requirements:

This role requires the ability to meet Microsoft security screening requirements, which include passing a background check upon hire/transfer and every two years thereafter.

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