Customer Service Representative
1 month ago
Fuse Recruitment is seeking a highly skilled and customer-focused individual to join our client's team in a customer service role.
About the Company
Our client is a national leader in the steel material distribution industry, with a strong presence in both local and interstate markets.
Key Responsibilities
- Deliver exceptional phone customer service, building long-term relationships with customers through efficient, caring, and humorous interactions.
- Manage customer accounts, following up on their needs and updating them on the status of their deliveries and stock availability.
- Utilize Microsoft Office and CRM systems, such as PRONTO, to manage communications and customer data.
- Communicate pricing and costs of products to customers, cross-selling and upselling to increase sales.
- Liaise daily with internal teams, including manufacturing, sales, and marketing, to ensure seamless communication and customer satisfaction.
Requirements
- Excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and internal stakeholders.
- Strong computer skills, with prior knowledge of Microsoft Office and PRONTO desirable.
- Strong organization skills, with the ability to multitask and remain calm under pressure.
- A thirst for learning, with a willingness to learn about the company's products and variations.
- 3+ years of previous experience in a similar role, with previous customer relationship and phone-based sales experience.
About Fuse Recruitment
Fuse Recruitment specializes in recruitment for the manufacturing industry, actively sourcing a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we'd love to hear from you.
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