Customer Service Representative

1 month ago


Saint Clair, Australia Fuse Recruitment Full time
Customer Service Representative Opportunity

Fuse Recruitment is seeking a highly skilled Customer Service Representative to join our client's team in Erskine Park. As a key member of the customer-facing team, you will be responsible for delivering exceptional phone customer service, building and maintaining long-term relationships with customers, and overseeing customer accounts.

Key Responsibilities:

  • Deliver outstanding phone customer service to customers
  • Build and maintain long-term relationships with customers
  • Oversee customer accounts and follow up on their needs
  • Update customers on status of their deliveries and stock availability
  • Utilise Microsoft Office and CRM systems to manage communications and customer data

Requirements:

  • Excellent communication skills, both written and verbal
  • Computer skills, with prior knowledge of Microsoft Office and PRONTO desirable
  • Strong organisation skills, with ability to multi-task and remain calm under pressure
  • 3+ years previous experience in a similar role
  • Previous customer relationship and phone-based sales experience

About the Company:

Fuse Recruitment specialises in recruitment for the manufacturing industry and actively sources a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we'd love to hear from you.



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