Customer Service Representative
1 month ago
Fuse Recruitment is seeking a highly skilled Customer Service Representative to join our client's team in Erskine Park. As a key member of the customer-facing team, you will be responsible for delivering exceptional phone customer service, building and maintaining long-term relationships with customers, and overseeing customer accounts.
Key Responsibilities:
- Deliver outstanding phone customer service to customers
- Build and maintain long-term relationships with customers
- Oversee customer accounts and follow up on their needs
- Update customers on status of their deliveries and stock availability
- Utilise Microsoft Office and CRM systems to manage communications and customer data
Requirements:
- Excellent communication skills, both written and verbal
- Computer skills, with prior knowledge of Microsoft Office and PRONTO desirable
- Strong organisation skills, with ability to multi-task and remain calm under pressure
- 3+ years previous experience in a similar role
- Previous customer relationship and phone-based sales experience
About the Company:
Fuse Recruitment specialises in recruitment for the manufacturing industry and actively sources a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we'd love to hear from you.
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