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IT Support Specialist
2 months ago
At Lifebyte Systems, we are committed to delivering cutting-edge technology solutions that drive innovation and growth. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our internal network and systems. Your primary responsibility will be to provide technical support, troubleshoot issues, and maintain the overall health of our IT infrastructure.
Key Responsibilities:- Network Management: Maintain and manage the company's internal network, computers, and related equipment to ensure optimal performance and security.
- Technical Support: Provide timely and effective technical support to employees, including software installation, updates, troubleshooting, and user training.
- IT Procurement: Assist in the procurement, configuration, and inventory management of IT equipment to ensure seamless integration with our existing systems.
- Documentation and Communication: Develop and update IT operation and maintenance-related documentation and manuals, and communicate with other IT teams or third-party vendors to ensure quick resolution of issues.
- Industry Knowledge: Stay up-to-date with the latest trends and technologies in the IT industry to ensure we remain competitive and innovative.
- Education: Bachelor's degree or higher in information technology or a related field.
- Experience: At least 2 years of experience in IT support or technical support roles.
- Technical Skills: Proficient in managing and troubleshooting Windows, macOS, and Office Suite, with experience in Microsoft eco-system including Microsoft 365 and Azure.
- Soft Skills: Excellent troubleshooting and problem-solving skills, strong communication and interpersonal skills, and the ability to work independently and in a team environment.
- Recognition and Rewards: Celebrate your tenure with us and receive generous milestone anniversary gifts that grow with each year of service.
- Work-Life Balance: Prioritize your well-being and access our Flexible Spending Account (FSA) for various health and wellness needs.
- Support and Growth: We support you during difficult times and provide one additional paid day off for each occasion of family bereavement. You will also have access to annual training opportunities tailored to your role.
