
Luxury Customer Experience Specialist
2 days ago
Job Summary
We are seeking an exceptional Client Advisor to join our team. As a Client Advisor, you will be responsible for delivering the highest standards of customer service, utilizing strategic selling, product expertise and proactive client follow up.
The ideal candidate will have a minimum of two years retail experience preferably within the jewelry industry, previous expert selling experience, demonstrable problem solving ability, excellent communications skills – verbal and written, strong computer skills – Word, Excel and CRM, flexible working availability, including evenings, weekends and public holidays, and previous experience in a luxury retail environment.
About the Role
- Deliver the Tiffany Experience to each and every client
- Assist customers with merchandise selections using consultative and strategic selling skills
- Cultivate customers with personalized interactions
- Manage customer issues / complaints
- Become an active member of store team to support the initiatives and efforts of the store and the company
- Support Client Advisors in achieving their sales plans through mentoring and coaching
Responsibilities and Expectations
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